Refund policy

Return and Refund Policy for Mr. Resin Crafts

Thank you for shopping with Mr. Resin Crafts! We want you to be completely satisfied with your purchase. This policy explains our returns, exchanges, refunds, and related processes in detail. By placing an order, you agree to these terms. We comply with applicable U.S. laws, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (FTC Rule).

1. 30-Day Return Window

  • You have 30 days from the date of delivery (as confirmed by carrier tracking) to request a return or exchange.
  • Items must be in new, unused, and unopened condition with all original packaging, labels, and accessories intact. Used, opened, or damaged items (not due to shipping) are not eligible for return.

2. Eligibility and Exceptions

  • Eligible Items: Most products qualify, provided they meet the condition requirements above.
  • Non-Returnable Items:
    • Custom or personalized products.
    • Items marked as "final sale" at purchase.
    • Hazardous materials (e.g., certain resins) if opened, per safety regulations.
  • Damages and Issues: If your item arrives defective, damaged, or is the wrong product, contact us immediately (within 7 days of delivery) with photos and your order details. We'll evaluate and make it right—typically with a free replacement, repair, or full refund (including return shipping).

3. How to Start a Return

  • Contact us at info@mrresincrafts.com with your order number, reason for return, and photos if applicable.
  • We'll review your request and respond promptly (usually within 1-2 business days) with approval or further instructions.
  • Important: Do not ship items back without approval. Unauthorized returns will not be accepted or refunded.
  • If approved, you'll need to purchase and print your own return shipping label (we recommend tracked shipping). We may, at our discretion, charge a restocking fee (up to 15%) for non-defective returns.

4. Exchanges

  • We do not offer direct exchanges. The fastest way to get the correct item is to return your original purchase (following the steps above) and place a new order for the desired product.
  • Once your return is processed, we'll issue a refund, and you can repurchase (often with faster availability).

5. Refunds

  • Once we receive and inspect your returned item, we'll notify you via email about approval or denial.
  • If approved, refunds are issued automatically to your original payment method.
  • Refund Amount: Product cost only (original shipping fees are non-refundable unless the return is due to our error). Any restocking fee will be deducted if applicable.
  • Processing Time: Refunds typically process within 3-5 business days after inspection. Your bank or credit card issuer may take additional time (up to 10-14 days) to post the credit.
  • For FTC-related delays or unfulfilled orders: We provide prompt refunds (within 7 business days for credit cards) without deductions if applicable.

6. Cancellations and Shipping-Related Refunds

  • Cancellations are handled per our Shipping Policy. Once an order is processed or shipped, it follows standard return procedures.
  • Shipping fees are generally non-refundable, even for delays or carrier issues (e.g., unscanned packages). However, we may offer partial refunds or goodwill gestures at our discretion.

7. Return Shipping Address

Approved returns should be sent to: Mr. Resin Crafts 4952 S. Rainbow Blvd Suite 150 #1049 Las Vegas, NV 89118

(Confirm the exact address in your approval email, as it may vary by warehouse.)

8. Contact Us

Have questions about returns, refunds, or your order? We're here to help! Email us at info@mrresincrafts.com. Please include your order number for faster assistance.